Frequently Asked Questions
Everything you need to know about our artisan cheeses and delivery service.
How do you ensure the cheese stays fresh during shipping?
We use specialized temperature-controlled packaging, including insulated liners and reusable ice packs, to ensure your cheese arrives in peak condition. All orders are shipped via express courier to minimize transit time.
Are your cheeses suitable for vegetarians?
Yes, many of our award-winning cheeses, including Yorkshire Fettle and Mrs Bell's Blue, are made using vegetarian rennet. Please check the specific product descriptions for individual dietary certifications.
Can I freeze Shepherds Purse cheeses?
While you can freeze cheese, it may alter the delicate texture and profile. We recommend storing our cheeses in the refrigerator, wrapped in wax paper, and consuming them within the 'best before' date for the finest tasting experience.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with quality, please contact our customer service team within 24 hours for a replacement or refund.
Do you offer international shipping?
Currently, we only ship within the UK to ensure our products maintain their freshness and safety standards during transit. We are looking into international options for the future.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.