Returns & Refund Policy

Due to the perishable nature of our artisanal cheeses, we can only accept returns or provide refunds for items that arrive damaged or defective. Please notify us within 24 hours of delivery to ensure we can resolve any issues with your order promptly.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your cheese for any signs of transit damage or temperature issues while keeping the product chilled.

• 2.
  Document the Issue

  Take clear photographs of the damaged packaging and the product itself to help our quality control team assess the situation.

• 3.
  Contact Customer Support

  Email our team at [email protected] with your order number and the photos within 24 hours of receiving your shipment.

• 4.
  Resolution and Refund

  Once approved, we will either dispatch a fresh replacement or issue a full refund to your original payment method within 3-5 business days.